Refund policy

Customer satisfaction is our priority, if you're not satisfied with your purchase, we will gladly return the item & refund the amount you paid

 

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn,unused, & unwashed.

All items on clearance are non-refundable and will not be accepted for a return or refund

All shipping fees are non-refundable. Return shipping costs are to be paid for by the customer.

To start a return, please can contact us at contact@modestessence.com with your name, order number, what product you would like to return.
If your return is accepted, we’ll send you the return address.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.